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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristin McCollum

January 19, 2026

5  out of  5
rating by Kristin McCollum
"Dawn is fantastic! Extremely helpful and always quick with response. Love how willing she has been to work with my son on getting his own policy. Thank you so much for your hard work and dedication on keeping good clients. I have been a client for almost 10 years and have never had a bad experience. Keep killing it! :)"
We responded:
"Hey Kristin, Thank you for taking the time to share your experience. We're thrilled that Dawn left such a great impression! We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to seeing you again soon."
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Scott Santos

January 19, 2026

5  out of  5
rating by Scott Santos
"I have been with State Farm & Jim Minifie's office for as long as I can remember. I have dealt with many agents & they are all amazing. Shawna is the latest that I have had the pleasure of working with & she was great. Very easy to talk to & friendly. She helped with all my insurance needs & was able to explain everything to me & even save me money after the fact. She was great & I would recommend her & this office to all."
We responded:
"Hello Scott, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon."
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Lena Oseledko

January 15, 2026

5  out of  5
rating by Lena Oseledko
"I am super pleased with this experience, me and my husband recently moved into a new apartment for the first time ever! , and I needed to get renters insurance ASAP, My apartment manager recommended Jim Minifie’s team and I cannot say enough, Dawn Marie Brown was one of the most amazing people I’ve spoken to. So helpful, so patient and kind. I was anxious calling and she made my experience splendid and calm yet also informing!! Thank you so much once again Dawn, you’re amazing!"
We responded:
"Hello Lena, Thank you for the awesome feedback. We're thrilled that Dawn left such a great impression! Please reach out to us with any additional questions or comments! See you soon!"
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Fatma Jammeh

January 14, 2026

5  out of  5
rating by Fatma Jammeh
"We had a great experience with State Farm, especially working with Dawn. She was extremely polite, professional, and very forthcoming with information. She’s incredibly knowledgeable and took the time to explain everything clearly. What really stood out was how quick and responsive she was throughout the entire process. The whole experience was smooth and stress-free. Highly recommend!"
We responded:
"Thank you for the 5 star review! We agree, Dawn is great!"
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Neva Fechko

January 14, 2026

5  out of  5
rating by Neva Fechko
"Shawna was been so helpful when i needed it She was able to get extension for me when i needed to go see a family member who was in the hospital She was so caring and kind to me i can not say enough about her"
We responded:
"Hi Neva, We're delighted to hear about your experience! It is truly touching to know you think so highly of Shawna! We look forward to providing you with more great experiences in the near future. "
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Hayley Wiegele

January 10, 2026

5  out of  5
rating by Hayley Wiegele
"I had this insurance company (and this office specifically) for 10 years (& totaled 2 cars during that time) and I was always extremely impressed by their customer service, speediness to answer questions, help with claims, anything they were there. I got married and joined my husbands policy with a different insurance company, we have had zero claims and it has been an absolute nightmare every single month (wrong names, wrong addresses, vehicles being “garaged” at not even our house, misleading info and policies for commercial insurance, you name it, they had it messed it up). I was finally fed up and we switched back to my original insurance office. Kristen has been helping me via email, and she has been fantastic, with answering all my questions, providing different policy options, and looking into multiple different types of policies for us, and she has all the information correct! She has made the transition back almost too easy, I wish we would have sooner!"
We responded:
"We’re honored by your positive feedback! We always strive to "go the extra mile" for our customers. If there is anything else we can do to help, just let us know!"
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Janet Frets

January 8, 2026

5  out of  5
rating by Janet Frets
"Jim Minifie’s office has taken care of my car & home insurance coverages for several years. Their office ROCKS!"
We responded:
"We loved your review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know"
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Fred

January 5, 2026

5  out of  5
rating by Fred
"I had a great experience this morning with Katie from Jim Minifies State Farm office in Arlington. She did a great job of answering all the questions and explaining options and opportunities available to us. We have been with Jim's office for many years, and the service is exceptional."
We responded:
"Thanks so much for leaving the 5 star review! Glad you were happy with our service."
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Selena Gutierrez

December 31, 2025

5  out of  5
rating by Selena Gutierrez
"Shawna went above and beyond to make sure I had the lowest monthly payment while still being more than adequately covered. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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lisa harrriman

December 24, 2025

5  out of  5
rating by lisa harrriman
"I have been with Jim and crew for 20+ years now. They are always so helpful. Kelli is my always go to. She takes care of me really well and always so polite and great to work with. Thanks everyone there."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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John and Laurie Watson

December 17, 2025

5  out of  5
rating by John and Laurie Watson
"Shawna Is so pleasant and made it easy to set up a new policy."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to help! "
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Mark Rocha

December 2, 2025

5  out of  5
rating by Mark Rocha
"Great service and good pricing"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Lisa Price

November 26, 2025

5  out of  5
rating by Lisa Price
"Shawna was extremely helpful and fast to respond. Excellent service. I highly recommend her."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Anita Springer

November 26, 2025

5  out of  5
rating by Anita Springer
"very helpful and professional."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Shay Williams

November 25, 2025

5  out of  5
rating by Shay Williams
"Shawna is the best. Very friendly and helpful. Great office!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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G H

November 25, 2025

5  out of  5
rating by G H
"Shawna is awesome. Great customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Dale Churchward

November 24, 2025

5  out of  5
rating by Dale Churchward
"I cannot say enough good things about working with Shawna Cozby at the Jim Minifie State Farm Agency. She is consistently one of the most responsive and helpful professionals I have ever worked with in the insurance world. Every time I reach out, Shawna replies quickly, provides clear information, and always makes sure I understand my options. She has helped me find real cost savings across multiple policies, including catching things I never would have noticed myself. Shawna takes the time to explain coverage details, answer every question, and proactively make recommendations that benefit my family. Even during busy days, she always communicates with kindness, patience, and professionalism. Whether we were adding new cars, adjusting coverage for our kids, or reviewing specialty items like death and dismemberment coverage, Shawna handled everything with accuracy and attention to detail. She makes the entire experience smooth and stress free. If you are looking for someone who truly cares about her customers and goes above and beyond, Shawna is the person you want to work with. She is outstanding in every way, and I am grateful for all the help she has given our family. Highly recommend!"
We responded:
"Thank you for the kind words. We really appreciate you taking the time give us a review! "
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Tracy Giebel

November 24, 2025

5  out of  5
rating by Tracy Giebel
"Katie has been super great helping us with our policy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jude Johnstone

November 20, 2025

5  out of  5
rating by Jude Johnstone
"Shawna is super friendly and helpful. She answers my questions and takes care of my business and our home and auto insurance requests efficiently."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to help! "
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Smith Brothers

November 20, 2025

5  out of  5
rating by Smith Brothers
"The Staff at Jim Minifie's State Farm office is always ready and able to help. Nice to have them on my team. Thanks!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Mark Terrazas

November 19, 2025

5  out of  5
rating by Mark Terrazas
"Heidi made it so easy from start to finish. So pleased with my rates and the rapid responses I got during the process. Big thanks to Heidi. Bravo State Farm!"
We responded:
"Thanks so much for your nice review. We are happy to help. Please let us know if we can help with anything else. "
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Holly Sampson

November 19, 2025

5  out of  5
rating by Holly Sampson
"Heidi is a star!! Thank you so much for coming through for us with our insurance needs. You provided top-notch service with professionalism and prompt communications. So rare these days. Will be an honor to refer my friends and family to her. Thank you again Heidi!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Jason Koplan

November 19, 2025

5  out of  5
rating by Jason Koplan
"We have been insured through this branch for years and I am always amazed how great it is. Shawna is always friendly and easy to work with. she takes time to go over options and is very trustworthy. They have very quick response time and always communicative. I would highly recommend trying them out!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Esteban Angel

November 18, 2025

5  out of  5
rating by Esteban Angel
"Shawna was very helpful and very nice!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Michael De Lisle

November 11, 2025

5  out of  5
rating by Michael De Lisle
"Shawna is amazing! I recently had to replace a windshield for one of her clients. This particular job required dealer glass and that means we had to have pre-approval for the work to get done. She helped us navigate through the process with ease. The end result was that her client, my customer, was well taken care of and very happy. I highly recommend for all your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "